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At METRO SYSTEMS, it is about each person bringing skills and passion to a challenging and constantly evolving game.


We’re looking for someone who can:


  • Assure the business service availability and stability for all MPOS systems (Production, User Acceptance Tests, Quality Assurance);
  • Be responsible for specific countries - for all Production problems, future demands implementations and UAT (User Acceptance Tests) defects;
  • Change management (deployment planning, responsible of all productive changes, ownership on release and patch quality before installation in prod);
  • Plan and lead all the operational projects - Environment Setup/Installation in QA, UAT and Production environments; Technical Testing Support; UAT onsite support; Go-Live onsite support; Project Rollout planning/preparation/implementation;
  • Set up environments for NSO's (New Store Openings) and performing specific installation tasks and also coordinating other applications/departments for data initial load and supporting country to perform tests on the new environment;
  • Be a single point of contact for checkout problems regardless of its area - Production, UAT QA, DEV, Other Applications/Departments;
  • Handle major incident (coordinate the support units in case of major failures)
  • Handle problem management and root cause analysis activities defined within the product area in order to further enhance the customer experience.
  • Manage the escalation process



You are a great fit if you have:

  • Previous experience in checkout systems - MPOS is a big plus
  • Experience of working within a complex IT support operation
  • Experience of direct communication with senior client management and the effective coordination of tasks with client management
  • Strong written and verbal communication skills in English
  • Microsoft SQL Server Management Studio knowledge
  • Experience with VmWare, IBM Websphere MQ
  • Microsoft SCCM (System Center Configuration Manager)


What we offer?


  • Opportunity to learn and work with a variety of technologies
  • Career programs
  • Multicultural, Agile environment that encourages new ideas and innovation
  • Flexible working hours
  • Lunch tickets
  • Medical subscription and life insurance
  • Private pension
  • Fitness centers discounts, sports activities and other company events
  • Good transport connections and free parking
  • Relaxation area (ping pong, foosball, massage)
  • Free account
  • and…fresh orange juice, good coffee, fresh fruits.


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