DESCRIERE JOB

… Do you speak English at advanced level? 

… Are you a kind, helpful and patient person by nature? 

… Are you looking for THE place to start your career AND make friends & have fun?

 

 Grow In The Company Of Friends! 

 

Your skills & personality: 

  • Punctuality, willingness to work in shifts (especially afternoon and night shifts) 
  • Excellent communication skills and patience 
  • Fun to be around with 
  • Creative & flexible mind
  • Proactive and a great team player 
  • Cool and intelligent – seriously, we have a test for that :-) 

 

Within the first 6 months you’ll… 

 Meet & greet your new colleagues and buddy while taking part of the induction program 

Dive right into our training program and quickly start developing an understanding of our company’s values, systems and procedures 

Act as a junior customer care representative and start jumping on the phone and drive

Consultative, quality conversations with customers by solving their queries & issues 

Identify and provide 1st level complaint analysis and troubleshooting 

Provide product information and usability assistance based on Request Fulfillment 

 

Until 12 months you’ll… 

 Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts

Tap into the knowledge you’ve been building in order to continuously promoting services and product features and sustaining ongoing promotions in line with customers' needs 

 

After 12 months you’ll… 

 Put your hat of specialist customer care representative and train and motivate your pears 

Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions 

Easily categorize troubleshoot, diagnose and escalate incidents, service requests or events

Function as primary point of contact for incidents reported by customers 

Prove to us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company 

 

In return, we offer: 

Welcome gift 

Very attractive compensation package (fix salary, performance bonus + language, night shift and weekend shift bonus) 

Free transportation between 22:30 to 05:30 

Massage program and access to a fitness center 

Fun activities (parties, team buildings, and various special events) 

Training and certification in Customer Service 

Career growth program