Descriere job

Responsibilities:

- Work of in customer service team
- Liaise with the central shared service center and external authorities and accounting company on behalf of the region

Commercial Support:

- Support requirements of the country manager and commercial team
- Processing orders for product from customers in the Kingspan commercial IT system - - Lead communication between the supply factories and local operation(s)
- Answer promptly to client requests / questions regarding different aspects of services / company products
- Support marketing initiatives as required i.e. (mail shot, exhibitions, telephone sales, data base filling)

Financial:

- Interaction with and support of the external accounting support across the region
- Managing banking activities and relationships
- Support customs clearance activities as needed
- Payment processing as required
- Monitoring and management of expense claims and other similar issues

Customer Management:

- Implementation and enforcement of the Group Credit Control Policy across the region
- Supervision of customer accounts balances and following up on outstanding balances with and through the sales and customer service teams throughout the region
- Evaluation of customer risk profile as determined
- Liaison with commercial management and divisional credit controller regarding decisions to stop supply
- Liaison with customers in settling disagreements and disputes when necessary
- Ensuring that the necessary data is collected on all customers prior to client authorization