Descriere job

Accountabilities:

  • Form part of the CS & DD leadership and provide analytical services to the business unit managers and other departments across the Company.
  • Analytics on customer behavior related to Safer Gambling, Customer Affordability, AML, KYC, and Enhanced Due Diligence.
  • Building Dashboards for related CS & DD operations and management.
  • Producing analysis and identifying gaps in high-risk customers in our current risk operations with proposals on optimization.
  • Producing business impact analysis on new proposals for further risk mitigation measures
  • Building QA analysis reports ensures that day-to-day operations work effectively and according to design.
  • Analyzing the CS & DD operations (100+ staff) and assessing performance with recommendations for improvements.
  • Maintaining and adapting headcount models ensures that business unit leaders know any recruitment requirements.
  • Liaise with CS & DD department teams and assist them in their work inquiries and day-to-day operations – by running and reviewing reports.

Key Performance Indicators:

  • Producing complete analysis with clear impacts and proposals.
  • Sound basis of analysis.
  • Meeting tight deadlines.
  • Quality of Presentation and communication of information.
  • The number of risks identified independently through own initiatives resulting in business proposals.
  • Identifying all potential risks of failures in operations and setting up QA measures to ensure they are picked up.
  • The quality and quantity of reports/analysis provided, and the actions taken upon these.
  • Good working relationships with stakeholders across all locations.


Career web site:
Sparkware

Technical Skills Required:

  • An academic degree - an advantage for computer science/computer engineering/information systems - is also possible for new graduates.
  • Experience in MS SQL: the ability to understand and write complex queries
  • Ability to design and draw workflows using Visio.
  • Knowledge and experience in using Business Objects SAP.
  • Building Dashboards in software such as Tableau
  • Computer literate & able to quickly learn in-house applications.
  • Expert level in Excel, Visio, PowerPoint & other Microsoft Office Applications.
  • Ability to understand the systems and specification documents.
  • The ability to analyze monitoring reports and follow up on issues raised.
  • Ability to work in tight schedule projects and a dynamic environment.
  • Motivated and with the ability to learn independently.
  • High communication skills.