DESCRIERE JOB

Imagine a day at Stefanini - Take a look!

•    Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
•    Logging remotely to client’s computer and help them solve software issues;
•    Documenting issues that you deal with on a daily basis into the ticketing system;
•    Troubleshooting hardware, software and network related issues;
•    Escalating problems to the next level of support when necessary;
•    Help the client with all the necessary information.

Working hours:

•    Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

You will be awarded for your success with:

•    Attractive salary package;  
•    Contract for unlimited period of time;
•    27 days Annual Vacation;
•    Massage sessions;  
•    Relaxation room (foosball table, ping pong, board games);     
•    IT and Soft skills trainings provided by our  specialists;
•    Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or   Application Developer Specialists etc.; 
•    Friendly, fun and young team.

Your path to success requires:

•    ENGLISH – advanced level;
•    Motivation for learning new information;
•    Ready to acquire new skills (communication skills, technical skills etc.);
•    A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
•    Willingness to help people in having continuity in their computer-based activity;
•    Previous successful customer service experience is considered an advantage;
•    Strong written and oral communication skills;
•    Able to communicate problems/issues to customers in a non-technical manner.