DESCRIERE JOB

JOB DESCRIPTION
             

The position is located in Bucharest, Romania.

The Technical Support Engineer will have the following responsibilities:

  • Follow support process/cases through CRM system.
  • Work in lab to re-produce field issues and for self-training.
  • Analyze and debug system performance from collected data to identify point of failure.
  • Act proactively to prevent issues from happening by providing suggestions and advice to customer.
  • Support Ceragon engineers in the regions.
  • Handle most complex and difficult cases and deliver the solutions to customers.
  • Follow up product development/changes with close cooperation with Tier-3 expert team.
  • Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements.
  • Document resolutions for reported issues for further training purposes through creating knowledge items.

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.

JOB REQUIREMENTS
             

The ideal candidate has the following:

Must:

  • Electronic/Communication/Computer engineer (BA/BSc).
  • Proven experience with installation, configuration and advanced troubleshooting of Microwave/transmission networks (Operations experience).
  • Strong Ethernet/IP/networking knowledge.
  • Understanding packet switch network resiliency protocols, xSTP, G8032.
  • Strong SDH/PDH knowledge.
  • Understanding of synchronization principles and standards.
  • Multivendor telecom experience, NOC or operations.
  • Understanding radio link planning principles.
  • Experience with SNMP based NMS platform.
  • 2-3 years of experience with interfacing customers (support, presales).
  • English – Fluent (read + Write + Speak).
  • Excellent communication skills.

Advantage: Proven knowledge and experience with:

  1. CCNP or equivalent, MEF-CECP.
  2. Spanish language ( speak, write, read).
  3. Willingness to work in shift, not regularly (Morning/Afternoon).

We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.

Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.