Descriere job

* Ensuring the order acceptance, the complete order processing and the delivery to international customers (Monitor order entry and create orders) 
* Coordination of special freights 
* Daily coordination of delivery dates with customers, production, demand planning and sales 
* Allocate available stock due to orders 
* Create, review and submission of standardized documents (e.g. order confirmation, back order overview) 
* Responsible for the response in customer portals 
* Processing of customer inquiries (requirements in customer web portals) 
* Handling of special customer requirements 
* Handle and resolve customer inquiries via e-Mail and phone in a timely and accurate manner 
* Provide outstanding customer service to improve customer satisfaction and relationship 
* Ensure an efficient communication with forwarders, warehouses and dispatching departments 
* Update customer details regularly (SharePoint) 
* Ensuring a daily and timely transmission of incoming EDI messages 
* Ensuring a daily and timely transmission of correct ASN´s to the customers 
* Implementation and testing of new EDI connections in cooperation with IT (Incoming orders, ASN) 
* Claim Management (Claim reports, follow up Claim procedures) together with QS / QM 
* Implementation, monitoring and optimization of work instructions 
* Coordinate small projects/ Support projects 
* Follow measures to improve occupational safet y 
* Complies with company policies, rules and regulations (e.g. working schedule, contract, quality management, health and safety, environment protection, fire prevention, data protection policy..)
* successfully completed studies or successfully completed commercial training 
* at least 1 year of professional experience in the area of SCM / Customer Service (order processing) 
* First experience with international customers 
* Fluent in English and German

The Business Area ContiTech develops, produces and markets products, systems and intelligent components made from rubber, plastic, metal and textiles. These products are used in mining, the agricultural industry, railway engineering mechanical and plant engineering, the automotive industry and other important sectors of the future.

Interval salarial: Negotiable