Descriere job

Your day to day:

Governance and Reporting function acts as a support function for TSSCs catering to following areas of Business: 

  • Reporting Consolidation Specific to SLA Calculation 
  • Productivity KPI’s measurement 
  • Consolidated Reporting 
  • With these activities, you will have a great impact on our business:

  • Develop new reports (scripting, automation, Splunk) as per business requirements. Maintain Timely delivery as outlined in SLA/KPI document weekly/monthly reports 
  • Software development & maintenance of TSSR Reporting Portal 
  • Development of Reports and dashboards for TSS governance – using Splunk 
  • Work cross-departmentally to establish and implement mechanisms for identifying and addressing any & every issues/challenges for service reporting. 
  • Improve the reporting process and structure using automation and macros 
  • Standardize SLA/KPI across services
  • With these skills, you are a great candidate:

  • Able to communicate effectively at all levels of the business
  • Strong customer focus and orientation to customer needs 
  • Focus on Results 
  • Analytical and flexible thinking 
  • Business awareness 
  • Remedy knowledge 
  • Financial acumen 
  • SQL/ Oracle Database
  • Splunk 
  • Programming skills: Angular (JS), Node JS, Java, scripting etc 
  • Microsoft Office; Excel expert level 
  • Remedy 9 (BMC Software) 
  • SharePoint knowledge 
  • MS SQL Procedures and Queries 
  • Fluent in English
  • Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety. 
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you!
  • Sounds interesting? Apply!
    #_VOIS