Your day to day:
Governance and Reporting function acts as a support function for TSSCs catering to following areas of Business: Reporting Consolidation Specific to SLA Calculation Productivity KPI’s measurement Consolidated Reporting
With these activities, you will have a great impact on our business: Develop new reports (scripting, automation, Splunk) as per business requirements. Maintain Timely delivery as outlined in SLA/KPI document weekly/monthly reports Software development & maintenance of TSSR Reporting Portal Development of Reports and dashboards for TSS governance – using Splunk Work cross-departmentally to establish and implement mechanisms for identifying and addressing any & every issues/challenges for service reporting. Improve the reporting process and structure using automation and macros Standardize SLA/KPI across services
With these skills, you are a great candidate: Able to communicate effectively at all levels of the business Strong customer focus and orientation to customer needs Focus on Results Analytical and flexible thinking Business awareness Remedy knowledge Financial acumen SQL/ Oracle Database Splunk Programming skills: Angular (JS), Node JS, Java, scripting etc Microsoft Office; Excel expert level Remedy 9 (BMC Software) SharePoint knowledge MS SQL Procedures and Queries Fluent in English
Sounds like the perfect job? We’ve got even more to offer: In this pandemic period we have 100% work from home for your safety. Medical and dental services Life insurance Dedicated employee phone subscription Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology Getting in on the ground floor of and technology changing company Flexible Vacation – Take time off when you need it, we trust you!
Sounds interesting? Apply!