Stefanini is a company strongly involved in the business shared industry not only for creating the demand for workforce and hiring but also for the programs developed in order to specialize the needed professionals.

OLGA BOTUSAN, EMEA Human Resources Director at Stefanini underlined the interest of the company she represents in creating the work resources needed for their operations. "Hence, we try to work together with the governmental institutions in order to mitigate the gap between the school educational schemes and the specific needs of our industry, to offer what the school is not offering.

We are investing in young people which are completing their studies as students or are at the start of their careers but we also go further and go to high schools where we established educational hours to train the scholars for foreign languages such as English, German and IT. However, in order to sustain and further develop these programs, the companies in our industry could use a stronger support from all the stakeholders, including the Governmental institutions. The companies operating in business shared services industry are investing in Romania as much as in other European countries though, here, we struggle more to put these programs into practice, that is why a support from the state institutions would be of great help." 

The relevancy of the industry represented by its offer of professionals is a topic that generates a lot of debates, even among companies. According to Stefanini representative, in order to stay relevant and deliver the values that would be appreciated on the long term in the industry, the reference to the improvement of language skills is not anymore enough.

"There is a huge need to develop particular skills for specific areas. Within the competition market of outsourcing and shared services, it is not enough anymore to sell outsourcing services from the perspective of multilayered skill development, language skills and cheap labor. These are not anymore selling assets. The current and future selling offer should address innovation, added value, creativity. In the last years, Romania started to differentiate from the former context because right now, the local services are not any longer cheap and more than that, we started to lack the necessary workforce in the industry in order to better sell out services.

Also, the industry crossed a hard time in the past months of this year due to the changes in work legislation and being part of global companies, the shareholders from abroad meet us with a question mark regarding the predictability of future developments on the Romanian scene," OLGA BOTUSAN stated. 

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