Associate Salesforce Administrator, Communities & Platform

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Being a member of the Salesforce Team and part of the larger Growth Department here at Braze we leverage best-in-class analytics, technical experimentation, productized services, and bold curiosity to empower other divisions to do their best work through data-driven decisions and innovative solutions

As a Salesforce Administrator – Communities and Platform, you will be recognized for your expertise in managing and delivering Salesforce solutions that power external-facing experiences and internal operations.

Your primary focus will be leading the administration and enhancement of Salesforce Experience Cloud (Communities) and the broader Salesforce Platform, ensuring these environments are scalable, efficient, and aligned with business needs.This is an excellent opportunity to bring your experience in Salesforce platform configuration, governance, user management, process automation, and Communities to help evolve our Salesforce ecosystem.

WHAT YOU'LL DO

• Lead the design, build, and administration of Salesforce Experience Cloud (Communities, Partner Portal), specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences.
• Proactively optimize portal performance, scalability, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners.
• Design and implement secure integrations between Experience Cloud and core Salesforce products (Sales and Service Cloud), ensuring real-time and reliable data flows.
• Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information.
• Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users.
• Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity.
• Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience.
• Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features.

WHO YOU ARE

• 5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management.
• Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility controls for external users.
• Proven expertise in Salesforce platform configuration, including user roles, profiles, permission sets, sharing rules, and data access models.
• Proficiency with Salesforce automation tools such as Flows (Record-Triggered, Scheduled, and Autolaunched), Approval Processes to support scalable business operations.
• Experience with customization using Apex, Lightning Web Components, and Visualforce to extend platform capabilities beyond declarative tools (nice to have).
• Familiarity with identity and access management solutions such as SSO, OAuth, and third-party identity providers.
• Demonstrated ability to take ownership of complex platform initiatives and drive them to completion with minimal oversight.
• Comfortable collaborating with business analysts, stakeholders, and developers in cross-functional, Agile environments.
• Salesforce Administrator Certification required. 
• Experience Cloud Consultant and/or Advanced Administrator Certification highly desired.