Qualifications
• Handle the complex problem raised by client and provide solution to problem.
• Able to process map and create work instructions for new users.
• Responsible for timely and accurate processing of end-to-end Talent Acquisition activities (Manage candidate information, create requisition’s, candidate screening, interview scheduling, offer management, reporting, etc.)
• Handle employee requests according to the project deadlines.
• Provide expected quality of deliverables.
• Experience / Knowledge with ServiceNow, SuccessFactors, WorkDay and other various SaaS platforms.
• Interaction with Client daily via phone and email, work on resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• Ensure knowledge sharing with other team members and work in coordination with the team.
• Strong Analytical skills for the reporting.
Job Responsibilities
• Demonstrate expertise in leading and managing both internal and external clients.
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
• Collaborate with client team to understand process challenges, flows, etc.
• Works with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.)
• Develop process excellence in HR Operational activities (e.g., Manage candidate information, create requisition’s, candidate screening, interview scheduling, offer management, reporting, etc)
• Provide clarification of Talent Acquisition policies and procedures.
• Monitors progress toward reaching commitment thresholds and provides status reporting to core project management team.
• Creates & update all required process documentation (process maps and procedures) within agreed timeframes on the defined support tool.
• Maintains collaborative relationships with vendors and internal stakeholders.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
• Continually seek out ways to improve Client satisfaction.
• Build the positive and supportive team culture and help team to improve efficiency.
• Contribute to team “Business as Usual” activities such as hiring, process improvement, service standardization, etc.
• Handle client communication and reporting.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills
