Job Description
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
Qualifications
- Languages: English & Spanish - minimum B2 level;
- Highschool diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Be familiar with standard analysis tools/techniques;
- Minimum 6 months of experience in financial area (O2C roles preferably).
Job Responsibilities
- Handles complex cash application transactions, deductions and customer account clearing activities in accordance with cash application procedure in timely and accurate manner;
- Ensures control and compliance regulations are followed;
- Reconciles accounts and allocate payments in accordance with information received;
- Completes timely account clearing and reconciliations;
- Completes Reconciliations;
- Runs automated cash application tools;
- Maintains a clean and clear customer statement by applying incoming payments and complete matching tasks regularly.
