Job Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
The Collections and Disputes Specialist is responsible for managing and maintaining customer accounts to ensure timely payment and reduce outstanding balances. The role involves engaging with customers through multiple channels (phone, email, etc.), negotiating payment arrangements, and resolving discrepancies. You will also monitor aging buckets and escalate delinquent accounts as necessary to meet organizational collection targets.
Qualifications
- Languages: English and Spanish – minimum B2 level
- Highschool diploma is mandatory
- Microsoft Excel skills
- Customer service skills
- Strong interpersonal and negotiation skills
- Team player attitude
Job Description
- Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
- Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
- Responsible for achieving cash collection and ageing targets
- Proactively contact customers via phone, email, or portals to follow up on past-due invoices.
- Monitor aging reports and ensure accounts are managed according to established DTPs
- Prioritize accounts based on aging buckets (30, 60, 90 days) and develop strategies to manage risk.
- Escalate problematic accounts to management or GBS/legal when necessary.
- Resolve disputes or discrepancies by coordinating with internal teams (e.g., Sales, GBS team) and external stakeholders.
