Short Description
The Collections and Disputes Specialist is responsible for managing and maintaining customer accounts to ensure timely payment and reduce outstanding balances. The role involves engaging with customers through multiple channels (phone, email, etc.), negotiating payment arrangements, and resolving discrepancies. You will also monitor aging buckets and escalate delinquent accounts as necessary to meet organizational collection targets.
Qualifications
- Languages: English & German - minimum B2 level;
- Highschool diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Be familiar with standard analysis tools/techniques;
- Minimum 6 months of experience in financial area (O2C roles preferably).
Job Responsibilities
- Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
- Manage a complex AR portfolio, negotiates and implements payment solutions with clients
- Responsible for achieving cash collection and ageing targets
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
- Proactively contact customers via phone, email, or portals to follow up on past-due invoices.
- Monitor aging reports and ensure accounts are managed according to established DTPs
- Prioritize accounts based on aging buckets (30, 60, 90 days) and develop strategies to manage risk
- Log disputes accurately based on information received from clients
- Regularly follow up with internal and external stakeholders to ensure timely resolution of disputes
- Maintain and update account statuses in the system with accurate notes
- Collaborate with customers to gather missing remittance details for unapplied cash
- Work closely with the Accounts Receivable and Cash Application teams to reconcile payments effectively
- Negotiate payment arrangements and settlements with delinquent customers
- Maintain detailed records and backups for audit and review purposes
