Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
Qualifications
Languages: English - min B1+ level, French - C1 level
Microsoft Excel skills
Customer service skills
Strong interpersonal and negotiation skills
Team player attitude
Use specific, simple analytical models and tools to the specific situation
Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
Minimum 6 months of experience in financial area (O2C roles preferably)
Highschool diploma is mandatory.
Job Responsibilities
Responsible for chasing outstanding invoices from customers of our clients
Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
Negotiates, implements and documents payment solutions with customers
Builds and maintains strong relationships with external customers
Escalates disputes and protracted nonpayment situations in accordance with engagement policies
Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
Maintains knowledge of the business area of the client that is supported
Working schedule: Monday to Friday within business hours.
