OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
As a Collections Specialist, you will play a critical role in converting revenue into cash by managing customer accounts and setting appropriate credit limits. You will ensure timely collections and effectively resolve payment issues, contributing to financial stability. Additionally, you will support your team through coaching and help refine processes to enhance efficiency. This position offers a key opportunity to drive financial success and strengthen valuable customer relationships.
What the role offers
- Effectively manage an assigned portfolio of simple to medium complexity transactions to ensure timely and accurate processing and resolution.
- Proactively reconcile customer accounts and apply cash to invoices to maintain a clear view of outstanding debtor positions and address discrepancies promptly.
- Adopt and follow best practices in dispute management and system usage to enhance customer satisfaction and ensure accurate transaction records.
- Collaborate with internal partners and external customers to foster positive relationships and support effective cash collection strategies.
- Analyze and report on root causes of disputes and transaction issues to provide actionable insights for future avoidance and process improvements.
- Participate in review meetings and provide clear updates on dispute status, ensuring that all agreed actions are executed and progress is reported back.
- Ensure compliance with Cash & Collections policies, audit standards, and regulatory requirements to maintain operational integrity and accuracy.
- Prioritize and manage workload effectively to meet or exceed performance metrics with minimal supervision, contributing to the overall success and efficiency of the team.
What you need to succeed
- A first-level university degree in Business, Economics, or a related field, or equivalent experience.
- 1-3 years of experience in Collections or related field
- Advanced proficiency in both English and German, spoken and written.
- Strong written and verbal communication skills, with a focus on negotiation and conflict resolution.
- Solid accounting knowledge and effective problem-solving skills.
- Understanding of dispute management processes and the ability to prioritize tasks.
- Strong influence and persuasion skills.
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
This is a chance to make a significant impact in a supportive environment. You'll play a key role in driving financial success and strengthening important customer relationships. With excellent opportunities for professional growth and advancement, this role is perfect for those ready to take on new challenges and advance their careers.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
