Adecco is looking for a Collection Officer to join our clients Operations Department.
- 2+ of experience in debt collection
- University degree
- Very good knowledge of MS Office (Excel)
- Strong organizational and planning skills
- Customer and results-oriented mindset
- Advanced English proficiency
- Negotiation skills
- Preparing files for Credit Risk analysis for prospects and clients
- Monitoring the implementation of decisions made by the Credit Risk and Debt Collection Committees, including carrying out the required actions as stated in those decisions
- Communicating with clients and partners to reduce payment delays, while following procedures and maintaining a professional communication style
- Preparing and monitoring reports on unpaid client accounts
- Contacting overdue clients to recover outstanding debts
- Processing collection and litigation files in a timely manner and in accordance with internal and legal standards
- Regarding litigation cases: analyzing files, assessing the value of collateral, and identifying the potential for debt recovery
- Correctly updating system data related to the collection process (clients and partners)
- Supporting the development and improvement of customer-focused strategies in the processes of debt collection, litigation, and repossession
- Preparing various reports specific to the activity
