Role Purpose
Manage an assigned portfolio of B2B clients primarily through phone-based interactions, handle contract management for assigned customers, qualify leads from multiple channels, and support the sales team by setting up initial meetings and ensuring smooth client engagement.
Key Responsibilities
Client Portfolio Maintenance
Act as the main point of contact for an assigned portfolio of existing B2B clients.
Maintain regular communication by phone and email to ensure customer satisfaction and address ongoing needs.
Ensure service continuity and compliance with agreed terms.
Telesales & Campaign Execution
Execute targeted outbound campaigns when activated by the marketing or sales departments.
Provide product/service information and handle commercial inquiries over the phone.
Qualify leads generated from marketing campaigns, events, and other channels.
Contract Management
Prepare, review, and manage contracts for assigned clients, ensuring compliance with company standards and legal requirements.
Track contract milestones, renewals, and amendments.
Lead Qualification & Campaign Support
Receive and process inquiries from B2B Sales Portal.
Qualify leads generated from marketing campaigns, events, and other channels.
Accurately document lead qualification results in internal systems and ensure proper follow-up actions.
Requirements
Bachelor’s degree (preferably in business, economics, or related field).
Minimum 1-2 years of experience in inside sales, telesales, or sales support (B2B experience preferred).
Strong communication and interpersonal skills over the phone and via email.
Good understanding of sales processes and CRM is an advantage.
Organizational skills and ability to manage multiple priorities.
Proactive and customer-oriented mindset.
Good command of English (written and spoken).
Key Competencies
Customer relationship management
Active listening and problem-solving
Detail orientation for contract work
Collaboration with cross-functional teams
Time management and multitasking
