Adecco is recruiting for its client, an international production company, a Customer Support Service Assistant to join their operations in Bucharest.
You will play a key role in managing customer orders, ensuring smooth delivery and maintaining a high level of customer satisfaction in a dynamic and international environment.
This is a hands-on operational role, at the heart of customer service activities, with strong interactions with sales, supply chain, logistics and customers.
Required skills
- Experience in customer service or supply chain;
- Good knowledge of ERP systems (SAP is a plus);
- Comfortable with Microsoft Office tools;
- Fluent in English (French or another European language is a plus);
What we are really looking for
Beyond formal qualifications, we are especially looking for someone who:
- Is well-organized and able to manage priorities;
- Is proactive and solution-oriented;
- Has strong communication skills;
- Is able to work in a fast-paced and multi-stakeholder environment;
- Is customer-focused and service-minded;
Why join us?
- Be part of an international and collaborative environment;
- Work in a key interface role between customers and operations;
- Develop your skills in customer service and supply chain processes;
- Contribute directly to customer satisfaction and operational performance.
1. Manage customer orders
- Handle customer orders from entry to delivery;
- Monitor order progress and ensure on-time delivery;
- Maintain and update customer data in the system;
2. Ensure smooth order processing
- Anticipate and resolve issues in the order-to-delivery process;
- Handle complex situations (logistics issues, credit blocks, claims, returns);
- Coordinate with internal teams to find solutions quickly;
3. Act as a key contact for customers
- Be the first point of contact for your customer portfolio;
- Ensure clear communication and timely responses;
- Support customer satisfaction in all interactions;
4. Coordinate with stakeholders
- Work closely with Sales, Supply Chain, Logistics and Credit teams;
- Support Account Managers with administrative and commercial follow-up;
- Ensure alignment between internal teams and customer needs;
5. Contribute to operational improvement
- Identify recurring issues and propose solutions;
- Support continuous improvement initiatives;
- Promote digital tools (e-billing, customer portals, EDI).
