Short Description
Dispute Management Process Expert with German
Qualifications
Bachelor's degree (Finance or similar)
High level customer service skills and very good communication skills;
Previous experience in Disputes/Accounts Payable/Receivable/Accounting/Finance;
English and German – minimum B2 level;
Very good analytical skills, able to prepare analysis and reporting;
Able to improve the process.
Job Responsibilities
Analyses the ledger of deductions and dispute; Researches and resolves complex deductions and disputes;
Performs research and collects the findings to help resolving the case using based on experience and client business knowledge;
Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process;
Researches client specific disputes and deductions for validity;
Raises credits for valid queries; Reviews and approves credits raised by team members;
If deduction is invalid, provides proof to support collection efforts;
Reviews account reconciliations.
