About You
Excellent MS Office skills (especially Excel)
Excellent verbal and written English skills
Knowledge about the gaming marketplace - would be a plus
Casino experience represents a plus
Effectiveness communication within the company
Excellent working under pressure, maintaining the deadlines and KPIs
Multitasking capabilities
Should be patient and a team player
Under less and less supervision to fulfill all the shift's tasks
Availability to work in 3 shifts: 06:00-14:00 , 14:00-22:00, 22:00-06:00
About the Job
Responsible for technical support and maintenance for all partner studios across the world
Performing daily routine checks to keep systems up to date
Identifying and escalating priority issues
Resolving requests received from clients and end user
Performing technical investigations (log analysis) for customer and end user submitted tickets
Coordinating case resolution between internal teams
Knowledge of streaming (how stream works)
Working in close relationship with the IT department to ensure the quality of the data and to keep systems functional
Receiving all alerts from monitoring systems and escalating them accordingly, depending on the alert (impact, urgency)
Developed good excel and reporting skills as well as the ability to work under pressure and on shifts
Working in close relationship with the management team in order to constantly improve our services
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Pentru detalii legate de prelucrarea datelor dumneavoastra cu caracter personal, va rugam sa consultati Nota de Informare.
