Job Description
Qualifications:
- Valid experience of 2-3 years in HR domain
- Good verbal and written English communication skills (minim B2)
- Strong process knowledge in workforce administration/Employee data administration
- Strong project management skills applied in a business/corporate environment
- Strong client management and team management skills
- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
- System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)
- Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
- Handle client communication and client Reporting
- Good communication skills
- Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
- Team Management skills
- Bachelor degree
Job Description - Grade Specific
Job Description:
• Manage the client engagement.
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors, and multiple stake holders
• Resolving errors, escalations, and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills
