OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Job responsibilities and Duties
- Work with FM integrated service provider supply chain and manage/supervise the facilities coordinators to ensure delivery of all planned FM services is smooth, safe and effective – this applies to all maintenance, cleaning, food & beverage, vending machines, etc.
- Work with FM team to ensure the implementation of cleaning standards, manage cleaning schedules, stocks and orders cleaning supplies.
- Keep maintenance schedule for on-site equipment, schedules maintenance team visits and escort them until task is completed.
- Provides emergency support in case of equipment failure.
- Log and manage all issues or problems and ensure clear communication to all relevant stakeholders up to resolution.
- Divert internal and external inquiries to the competent departments, thus helping colleagues to learn and familiarize themselves with running procedures and tools.
- Anticipate client needs and build relationships with clients, help to resolve any operational issues between teams & parties quickly and in a manner that reduces tension.
- Oversee new joiners onboarding, liaise with hiring manager on office induction and ensure a warm welcome is given to all new employees.
- Work close with the facilities regional manager and escalate unresolved complaints to when necessary.
- Liaise with, and monitor, external service providers to ensure the highest levels of service.
- Ensure appropriate constant stocks of food, beverage, stationery, consumables
- First contact for suppliers querying payment or request for information
- Provide on-site facilities support for health and safety activities, coordinating with external contractors to ensure compliance.
- Complete 80 hours of certified health and safety training as required by local regulations.
Skills and Experience required for the position
- Requires at least three years of related similar experience
- Good in English language, both spoken and written.
- Solid proficiency in Microsoft Office software packs, especially Excel and Outlook.
- medium skills in reading/composing spreadsheets
- Agile in learning new systems and processes, and ready to step in in supporting regional team as backup or admin support as necessary
Personal Attributes of the successful candidate
- Excellent customer service and client relationship skills
- Excellence-oriented, and capable of paying attention to minimal details with a methodical and structured approach
- Enthusiastic, dedicated team player with a will to succeed and passion for the job
- A logical and analytical approach to problem solving
- Self-disciplined, motivated, energetic self-starter with an exemplary work ethos.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
