OPENTEXT - THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
As a Renewals Account Representative, you will play a pivotal role in driving maintenance renewal sales across a designated territory. Your impact will be realized through proactive engagement with existing customers to ensure continuity of support for their installed base licenses, while minimizing reductions or cancellations of maintenance contracts.
You will be the face of the company to the customer—building and nurturing relationships with IT and business stakeholders, identifying upsell and cross-sell opportunities, and collaborating with Sales colleagues to pass leads for new business. Your strategic account planning, pipeline management, and customer-centric approach will directly contribute to revenue growth, customer satisfaction, and long-term retention.
What the Role Offers
- A dynamic sales environment where you’ll manage a portfolio of existing customers and ensure timely renewals of maintenance contracts.
- The opportunity to identify and drive upsell and cross-sell initiatives, including multi-year renewals and premium support offerings.
- A hybrid work model combining remote selling via phone/email with occasional travel for in-person customer meetings.
- Strategic involvement in account planning, aligning solutions with customer needs and business goals.
- Ownership of the end-to-end renewal cycle, including opportunity creation, progression, and closure.
- A chance to collaborate with internal teams and leverage customer insights to maximize sales opportunities.
- Exposure to a wide range of industries and customer segments, enhancing your market intelligence and competitive positioning.
- The ability to influence customer satisfaction through regular touchpoints, timely support, and effective relationship management.
What You Need to Succeed
Education and Experience
- University degree preferred, ideally in business, sales, or a related field.
- Typically 2+ years of experience in renewals, account management, or sales roles.
Knowledge and Skills
- Strong ability to navigate customer organizations and reach decision-makers.
- Excellent relationship-building and communication skills across all organizational levels.
- Strategic mindset with experience in account planning and solution alignment.
- Proven pipeline management skills and ability to drive opportunities to closure.
- Professional presence with polished written, verbal, and presentation abilities.
- Sales acumen and a collaborative approach to working with cross-functional teams.
- Resilience, tenacity, and a results-driven attitude.
- Business awareness and market intelligence to identify trends and competitive opportunities.
- Ability to act as a change agent and thought leader within your territory.
- Entrepreneurial spirit with a focus on innovation and customer success.
- Language proficiency in English is required; Polish, Czech, or Arabic is a strong plus.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
