OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
The role of Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate away repetitive work as part of a cloud dev ops organization.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.
What the Role Offers
- Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness
- Participate in the advanced configuration of Open Text Solutions like xECM , Documentum , Exstream, Teamsite Livesite, OTMM software components, in line with project and customer time scales
- Actively contribute to automate provisioning, patching, and upgrade activities where possible to achieve operational efficiencies
Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting
Provide attention to incidents according to Service Level Agreements
Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements
Develop runbooks and patterns to sustain applications in a production environment
Participate in technical discussions and drive transition to sustain activities with the development and production operations teams
Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues, providing quality and timely responses
Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations
Plan for validation and verification of changes deployed by infrastructure teams, development teams, and sustain team
Participate where needed in the day-to-day execution of real-time advanced level technical support and troubleshooting
Provide guidance in resolving performance-related issues and designing solutions for any technical issues faced by the application
Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales
Participate in training and information-sharing activities
Act as backup for other team members when necessary
What You Need to Succeed
- Ability to build and deploy applications to cloud infrastructure on Hyperscaler (GKE, AWS, Azure
- Ability to develop shared library to using GitLab or AWS Code Commit to enable build and deploy
Deep understanding of Linux systems
Hands-on experience with cloud infrastructure, Google, AWS, or Azure a plus
Experience with Cloud technologies such as Cloud Foundry, Kubernetes, Bosh, Docker, etc. Overall container management and micro-services architectures
Experience with automated configuration management and continuous integration (CI) systems, such as Ansible and others
Strong working knowledge of Cloud operational best practices
Experience with installing and configuring Apache and Tomcat
Deep expertise in monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events
Strong understanding of ITIL principles; certification is a plus
Is passionate about “getting under the hood” of systems and technologies to understand their inner workings and fix what needs fixing. This requires diagnosing & troubleshooting user-facing service incidents & outages
Diagnosing and resolving problems in high-throughput web applications & network services
Proven problem-solving and analytical ability
Ability to lead, drive and implement highly scalable and complex solutions
A strong understanding of Security best practices
A proven record of being able to work independently and collaboratively.
More about our team
OpenText Site Cloud Application Engineering is a rapidly growing group within the organization. We are in the process of building our teams, tools and systems as part of OpenText's mission to build the best Cloud services in the world.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
