OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your impact
The Email Delivery Engineer will help manage cloud-based email messaging and production platforms with high-profile partners. This role has significant exposure and involves proactively monitoring email deliveries and maintaining email deliverability. You will be working in a predominantly UNIX environment and will need to maintain close working relationships with various Internet Service Providers.
What the role offers
- Working closely with Email/Internet Service Providers to help resolve domain name and/or IP address blacklisting issues.
- Work with third-party vendors to have our messaging platform's IP addresses delisted
- Proactively tracking delivery notifications and other sources to detect and help resolve email deliverability issues
- Providing weekly and monthly status reports to management on various SPAM investigations and other email deliverability-related issues.
- Developing scripts and/or applications as needed and maintaining existing scripts and applications used daily to automate the corporate email deliverability administrator's duties.
- Troubleshooting and resolving issues, interfacing with others as required, and continuously identifying ways to help improve the quality of service
- Staying informed on changes in technology and within the computer industry, and keeping current on security protocols, applicable laws and regulations.
- Using established methodologies and documented procedures to perform assigned tasks and keep the work environment clean, secure and well-maintained.
- Managing work and prioritizing effectively to meet milestones and project plans of both short and long-term projects plan and keep management, customers and vendors informed of issues and status.
- Teaching and coaching others to enhance their technical skills, troubleshooting techniques and email management practices.
- Reading and classifying postmaster email, which includes messages from email spam reporting services, messages from recipients complaining about Spam and delivery problems.
- Analyzing email deliverability issues using Google Postmaster Tools, Microsoft SNDS and similar
- Provide email deliverability recommendations, educate internal and external customers on email best practices
- Assisting and helping identify possible abuses of our anti-SPAM policy.
What you need to succeed
Required:
- Experience working with Email Service Providers, or Internet Service Providers or administering high volume email deliveries
- Core knowledge of security email protocols (DMARC, SPF, DKIM)
- Core knowledge of SMTP, Mail Transfer Agents, DNS, and TCP/IP principles.
- Good Unix skills are highly desirable.
Preferred:
- System/network security-related experience would be a plus
- Established technical problem-solving and critical thinking skills, including the ability to think creatively to find solutions
- Programming background in Shell, Perl, and/or C
- Written, verbal and listening communication skills to write documentation and communicate with managers, customers and colleagues
- Coordination, organization and teaming skills
- Ability to see the big picture and quickly grasp and apply technical concepts
- Must be self-motivating and capable of working both independently and as part of a team
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
