Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead and develop a team of Customer Service Representatives to ensure timely, accurate, and compliant order‑to‑delivery execution across assigned markets;
- Oversee daily service delivery operations, including order management, export documentation, invoicing accuracy, receivables monitoring and after‑sales coordination;
- Drive process excellence and operational efficiency by standardizing workflows, improving turnaround times, and resolving service bottlenecks in collaboration with Supply Chain, Sales, and Finance;
- Ensure compliance with trade, export, and commercial regulations, including INCOTERMS, documentation standards, customs requirements, and internal audit controls;
- Monitor KPIs and SLAs (order accuracy, delivery performance, stock discrepancies, customer satisfaction, overdue receivables) and implement corrective actions when needed;
- Manage escalations and key customer interactions, ensuring timely resolution of issues related to orders, deliveries, stock availability, and billing;
- Drive continuous improvement initiatives, identifying risks, proposing innovative solutions and supporting digitalization or automation projects within Customer Service.
Your profile
- Significant experience in Customer Service, Order Management or Supply Chain operations, including operations coordination responsibilities;
- Strong understanding of export processes, commercial documentation and basic accounting / receivable management concepts;
- Proven leadership and people‑management ability, with a track record of coaching teams and improving performance;
- Analytical and problem‑solving mindset, with experience using KPIs, dashboards or data insights to optimize service quality;
- Excellent communication and cross‑functional collaboration skills, able to work effectively with Sales, Finance, Logistics, and external partners;
- Ability to adapt to change, implement improvements, and drive operational excellence in a dynamic, customer‑focused environment.
What you’ll love about working here
- Flexible and dynamic work environment involving teams spread across different global locations;
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
- Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
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