OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
As a Lead Site Reliability Engineer with the Citrix Team, at OpenText, you will be responsible for delivering and supporting large-scale Citrix platforms which provide our employees with secure access to commercial environments.
The ideal candidate will be a team player, have previous experience of managing a Citrix environment for a large organization, and have a sound understanding of the technologies we support.
What the Role Offers
- Leading the resolution of high-risk and complex problems
- Proactively managing systems, to ensure resilience and Security Compliance and reduce recurring issues
- Delivering support to internal customers, which will include identifying Citrix issues, as well as network and hosted application issues, and working with other teams to resolve them
- Investigation, design, and implementation of new Citrix features to enhance the existing environments
- Prioritizing workloads effectively in a time-critical environment
- Working independently within a geographically dispersed team
What You Need to Succeed
- Experience managing Cloud (AWS and/or GCP), on Premise and Hybrid Citrix environments
- Experience in Citrix DaaS administration including PVS and MCS, and Citrix NetScaler
- Working knowledge of GCP and AWS Hyperscalers
- Experience in Windows 2022 Server Systems Administration, preferably including Active Directory, Group Policy, and Patch Management
- Experience running a Citrix environment hosted on a VMware platform
- Experience managing user profiles via UPM and WEM
- Application installation, deployment, and troubleshooting skills
- Basic Network troubleshooting skills
- Excellent communication skills, both oral and written
- Familiarity and experience with ITIL processes, especially Incident and Change management
- Willingness to join on-call rota
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
