OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
The Sr. Revenue Operations Analyst supports the sales leadership team and is an essential interface between the corporate operations function and other corporate functions.
The role reports to the Sr. Director of Revenue Operations.
The role will provide operational support and analysis to the growing regional sales teams (Sales Management, Account Executives and Sales Consulting), focusing on Sales Process Excellence, while also interfacing with the corporate operations, billing operations and finance teams.
Responsibilities include ensuring corporate sales processes are understood, communicated, and practised, developing effective reports, and preparing thoughtful analysis on trends, as well as streamlining and automating processes. In addition, includes being responsible for continuous sales process improvement initiatives centred around forecasting, reporting & analysis, salesforce.com adoption, partnering and lead process management.
A critical success in this role will be the ability to provide efficient support to the sales organisation and to communicate and work collaboratively with other groups across the global OpenText organisation.
What the role offers
- Review weekly forecast and pipeline reports to ensure accuracy. Proactively follow up on deals that need clarification and provide insight on the quality of forecast and pipeline.
- Provide thoughtful analysis on management dashboards to facilitate effective understanding of progress, achievements and gaps; including pipeline analysis, closed deal analysis, competitors, etc. Communicate key information and analysis to global sales management.
- Ensure account and opportunity data in Salesforce.com is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate.
- Review and analyse operational and sales financial information to enable effective decision-making.
- Contribute to processes and reporting around sales staffing, hiring and onboarding, including assessing and planning resources (location, roles, development, and alignment with other resources.)
- Recommend and provide relevant information and analysis on customer segmentation, account assignments, and territory coverage.
- Identify areas where processes need to be automated and/or streamlined. Participate in regional process improvement initiatives. Demonstrate thought leadership around sales processes and operations.
What you need to succeed
- Experience in managing operations and complex processes– ideally with broad experience in a variety of operational and support roles. Previous sales operations analysis experience preferred.
- The role is largely office based with some regional travel that may be required.
- Educated to minimum bachelor's degree level.
- Must be fluent in English and Romanian.
One Last Thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
