We are looking for a skilled professional to help and guide our international customers to run their mission-critical business processes using our cutting-edge cloud logistics platform Platbricks.
Key Responsibilities:
- Support customers with warehouse management processes
- During go live periods, work in shifts or stand-by for shifts
- Analysis of incoming service requests and incidents of our international customers as well as solving or developing solution proposals
- Responsibility for change requests, depending on size, together with a dedicated project team
- Contributing to the further development of the software solution
- Building up domain and application know-how
- Understanding and application of customer-specific logistics processes, also in the context of process and function tests in customer projects
- Support of integration tests by the customer
- Monitoring and diagnosis of interfaces from and to other applications
- Creation and maintenance of documentation
- Close cooperation with 1st level support and 3rd level support
- Tool Stack
• Atlassian Jira Service Management
• Atlassian Confluence
• Azure DevOps
• Microsoft Word, Excel, PowerPoint
Atlassian Jira Software
Requirements:
- Confidence with Tool Stack (see above)
- Technical understanding, analytical thinking and the ability to learn complex technologies on the job
- Know-how in the logistics sector (including transport, logistics service providers, supply chain management, inventory management,)
- Requirement Engineering
- Fluent English language skills
What we offer:
We believe in a supportive and rewarding work environment for our employees.
Compensation and Benefits:
- Highly competitive salary.
- Bi-annual bonus based on seniority within the company.
- Meal tickets and various gift vouchers.
- Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.
Career Growth and Team Environment:
- Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.
- Interesting projects and solutions for both the Bertelsmann Group and international external customers.
- A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment.
- The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.
