Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
- Highschool diploma is mandatory;
- Languages: English and Italian - minimum B2;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude.
Job Responsibilities
- Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
- Investigating and resolving unapplied payments;
- Initiating refunds for the overpayments;
- Updating account status records and collection efforts;
- Reporting on collections activity and accounts receivables status.
