About the Role:
As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Receptionist must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.
Global Real Estate & Workplace Services Dept.
Location: Bucharest, Romania
Role: Full-time, onsite and in-office 5 days per week
What You'll Do:
Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
Assist in the execution of all in-office workplace service events and/or employee activities, partnering with larger GREWS team members to ensure experiences are timely and equitable for all
Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)
Assists with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
Maintains security by following approved procedures, in partnership with Global Physical Security
Maintains safe and clutter-free reception area, serving as the first impression moment for arrivals to the CS office
Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
Responds to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
Receives, sorts and forwards incoming mail. Maintains and routes publications
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)
What You'll Need:
Minimum of 2 years professional experience
Office Services or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomed
Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals
Fluent in both speaking and writing Romanian and English
Ability to interact with people at all levels including senior management
Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards is welcomed
Demonstrated ability to work independently and prioritize multiple tasks
Flexibility to perform job tasks outside of job description when necessary
High level of integrity and ethics with the ability to maintain confidentiality
Strong working knowledge of Microsoft Office Suite and G Suite products
