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Job Description

The opportunityAre you someone who wants to collaborate with some of the best talent in the industry? Create innovative and high quality solutions to meet client’s business needs? If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded and diversity is respected, this is the place to be. We have exciting opportunities in developing Testing solutions for our clients and are looking to aggressively ramp up our team in EuropeWhy should you join Infosys Cloud, Infrastructure & IT Security practice?Infosys has a mature and rapidly growing Cloud, Infrastructure and IT Security (CIS) Practice Unit. Infosys’ cloud services are designed to help organizations make the right choices in maximizing returns from their cloud investments. Our understanding of legacy infrastructure and applications allows us to deploy and manage solutions that coexist on premise and on the cloud. Infosys Cloud Infrastructure and IT Security services vision is to Industrialize Service Delivery, Modernize IT and Digitize ecosystem for our customers. CIS offers services to our customers for managing their core Infrastructure and providing Enterprise IT transformation around Infrastructure and Cloud Ecosystem.Responsibilities Guide and influence successful delivery of service in accordance with service level agreements/contracts/user experience/leadership guidance implementing a process for tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performanceAlways practice proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documentedCreating performance dashboards with defined KPI’s, means of measurement and review the same in regular service review meetings with stakeholdersAnalyzing the monthly trends and sending reports to Customers including providing regular updates and RCA’sTracking the Budget of the Function and identify areas of Cost Saving/OptimizationResponsible for Improving ITIL processes and contractual metricsHosting/ Chairing the Change Control ReviewsWork closely with the domain Leads to identify and implement Service Improvements Track and manage risks, issues, actions related to Workplace towerAct as a point of escalation for customer complaints, escalations and concernsCoordinate technical implementation on various projectsCoach the team and act as a mentor for their development Key Technical Requirements Must have experience in designing/implementing/Managing solutions in common compute areas like Active Directory, O, Virtualization, Proxy, EUC, Systems Management Tools, Cloud servicesCandidate must have worked/handled major IT projects and delivered end to endUnderstanding of Ticketing system and associated changes impacting functional operationsExperience of Infrastructure Services ManagementPreferred Qualifications Strong Leadership/ Team Building / Decision Making attributeMust have leveraged analytics, Knowledge management, technology/AutomationDemonstrated success in managing delivery operations in a global model with more than 50 FTE running in a 24x7 model.Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessaryMust have led multiple teams of at least 25 people in pastExcellent verbal and written communicationsExcellent in Coordination with cross functional teams and vendors for evaluation/rollout of new technologiesInnovative and proactive attitude