Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.
As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through five-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable.
Role description
At Booking Holdings, the Group Resilience track is responsible for building and maintaining programmes that minimise and mitigate the impacts of disruption to our organization. These programmes span Business Continuity, Cyber and Fraud Incident Management, Crisis Management and IT Disaster Recovery. Within Group Resilience, the Group Crisis Management program focuses on building capabilities to help us prepare for, respond to and learn from major incidents and crises.
The Crisis Management Lead plays a lead role in implementing the activities in the Crisis Management annual roadmap, as agreed between the Senior Manager - Group Incident and Crisis Management and the Head - Group Resilience. These activities vary depending upon the needs of the organisation, but primarily focus on crisis response, training delivery and building the crisis management capability. Implementation of these activities is further supported by a Crisis Management Specialist, with the Senior Manager - Group Incident and Crisis Management responsible for overall delivery of the roadmap, program strategy and day-to-day management of the team.
As a Crisis Management Lead, you play a key role in implementing the annual crisis management roadmap, coordinating the response to major incidents and crises impacting the organization, and playing a lead role in the delivery of training and activities focused on ensuring preparation and readiness. Owing to the nature of our company, this could include a focus on themes ranging from Cybersecurity, loss of Technology, Privacy, People & Physical Security and much more.
This position requires a high degree of flexibility, strong stakeholder engagement skills, a ‘team-first’ mentality and the ability to problem-solve. The ideal candidate will bring a strong work ethic, hunger to learn and contribute and be comfortable adapting to change, with the ability to act in an efficient and methodical manner when faced with rapidly unfolding events. Within the Booking.com career tracks, this is an individual contributor role without people management responsibilities.
This role provides a hybrid way of working with an onsite presence of 2 days/week.
Key Job Responsibilities and Duties
Prepare:
Lead the development and delivery of crisis management trainings
Play a lead role in updating and socialising the Booking.com Crisis Management Policy, Enterprise Crisis Management Plan (ECMP), crisis registers and other materials that support trainings and response activities
Proactively look for, propose and, where applicable, lead the adoption of new crisis management tools and processes
Lead the implementation of ‘Enterprise Incident Management’ workstream, ensuring that crisis management processes and protocols are effectively embedded across all business units, including identification of Tactical Response Group members and an understanding among these members of relevant escalation criteria/processes, roles and responsibilities
Respond:
Be a primary point of escalation for Business Units during potential and / or actual crisis situations
Play a lead role in assessing escalations against crisis triggers for potential activation of the Tactical Response Group (TRG)
Coordinate major incident and crisis situations, with primary responsibility for ensuring that processes are correctly followed (i.e that actions are correctly tracked, TRG meetings are effectively organised, relevant communications are disseminated and information management / legal privilege considerations are adhered to)
Learn:
Lead the completion and delivery of After Action Reviews (AARs) following TRG deactivations and the conclusion of training sessions
Oversee implementation of improvement actions to ensure continuous improvement of the Group Crisis Management program
Role Qualifications and Requirements
Bachelor Degree
5 to 8 years of relevant work experience
Proven experience in Crisis or Incident Management, ideally in a matrixed corporate environment
Prior exposure to cyber and / or tech incidents highly desirable
An understanding of Business Continuity is essential, IT Disaster Recovery is a bonus
An understanding of the link between Crisis and Risk Management
Proficiency with Google suite preferred. Experience with software/tools such as Jira, Miro, ServiceNow, Tines and PagerDuty is a plus
Advanced stakeholder management, relationship building and presenting skills
Self-starter who is comfortable working independently and with the ability to think clearly when responding to rapidly unfolding, ambiguous events
A ‘customer-first’, collaborative and team-focused mentality
Has the proven ability to think outside of the box, think strategically and adapt quickly to change
Problem-solving approach; comfortable handling and analysing data
Prior advanced experience leading crisis responses for cybersecurity, data privacy, regulatory, or reputational incidents, including collaboration with legal, communications, risk, and IT stakeholders (indicates seniority, high-stakes, cross-functional leadership)
Knowledge of Business Continuity Management, with understanding of its integration with Crisis Management, IT Disaster Recovery, and Enterprise Risk Management
Demonstrated ability to work independently under pressure, exercise sound judgment in high-stakes scenarios, and make risk-informed decisions with minimal oversight
Benefits & Perks
Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
Working in a fast-paced and performance driven culture
Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
Competitive compensation and benefits package
Vast amounts of data to validate your ideas and the opportunity to experiment with real users
Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
