Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.
As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through five-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable.
Role description
The Law Enforcement Investigator will be responsible for responding to law enforcement requests received from authorities around the world seeking data within Booking.com. The team’s principal duty is to make sure that requests are processed professionally, in accordance with the law and Booking.com guidelines and processes.
This role provides a hybrid way of working with an onsite presence of 2 days/week.
Key Job Responsibilities and Duties
Check if the received requests are complete and legally binding to Booking.com (meaning check if we are obliged to release data, and GDPR and/or the law in a specific country is not violated).
Create internal reports for management on for example number of requests, authorities requesting data.
Handle requests received from Law Enforcement agencies from start to finish, including document intake, processing, and follow-up.
Receive and process emergency law enforcement requests both during and outside of normal business hours including weekend duty (on calls).
Communicate and involve relevant internal and external stakeholders to respond to emergency and security cases.
Takes ownership and responds to criminal and legal data requests in accordance with applicable law, Booking.com policies and law enforcement guidelines, by engaging in collaboration with other Booking.com teams such as Customer Service, Legal, Technology, Finance.
Assist in the identification of patterns and trends that might be evident from the processing of certain law enforcement requests.
Utilize a combination of manual and automated tools to compile information potentially responsive to a particular law enforcement request.
Role Qualifications and Requirements
Experience with exploring and analyzing data
Experience providing data support to investigators or analysts, preferably at a global technology company
Understanding of technical data sets, preferably those used by law enforcement agencies to support investigations
A process mindset with experience in process optimization projects and identifying performance improvement opportunities
Strong judgement and decision making ability
Demonstrates integrity & highly ethical
Good and effective communication skills
Critical thinking skills
Displays self-discipline, effective organization skills and manages multiple and often competing priorities
Ability to prioritize incoming escalations and requests appropriately using clear communications
Self-starter and able to work independently, self-directed and resourceful
Team player
Stakeholder management skills
Strong commercial attitude/business-driven and interest
Written and verbal fluency in English
Benefits & Perks
Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
Working in a fast-paced and performance driven culture
Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
Competitive compensation and benefits package
Vast amounts of data to validate your ideas and the opportunity to experiment with real users
Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
