About the role
In this role, you will support a UK banking customer through ServiceNow implementation and managed services, helping keep the platform reliable and improve security and risk processes. You will learn alongside experienced engineers and two architects, with support for ServiceNow certifications.
Responsibilities
- Investigate incidents and fulfill service requests to support reliable day-to-day platform operation
- Configure ServiceNow and develop minor enhancements under the guidance of experienced engineers
- Work with engineers, architects, and customer stakeholders to understand requirements and translate them into platform changes
- Support the implementation of Vulnerability Response (VR), Security Incident Response (SIR), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM) solutions
- Configure Business Rules, Client Scripts, and flows to support customer processes and reduce manual work
- Perform testing and support platform upgrades and maintenance to verify that changes work as expected
- Prepare technical documentation and share findings with the team to support troubleshooting and ongoing maintenance
Requirements
- At least 1 year of ServiceNow development, administration, or support experience
- Basic knowledge of JavaScript and ServiceNow scripting concepts, with familiarity with Business Rules, Client Scripts, Flow Designer, and integrations
- Understanding of ITIL processes and application support
- ServiceNow Certified System Administrator (CSA) certification, or willingness to obtain it within the first month with company support
- Exposure to SecOps or Integrated Risk Management (IRM), particularly VR, BCM, TPRM, or SIR, would be an advantage
- Familiarity with IntegrationHub, MID Server, ATF, Jira, or Azure DevOps would be beneficial
- Basic knowledge of cybersecurity, risk management, or business continuity would be an advantage
- Clear communication and problem-solving skills, with B2 English for customer discussions and team collaboration
- Availability to work fixed hours of 10:00–18:00 CET/CEST is required
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
