ABOUT THE ROLE
As a Senior Networking Engineer, you will join a team focused on improving AI capabilities across Enterprise Networking, Data Center, Security, and Collaboration domains. In this role, you will apply deep troubleshooting expertise and hands-on operational experience to validate diagnostic workflows, assess remediation recommendations, and build high-quality datasets that support accurate root cause identification and resolution.
RESPONSIBILITIES
- Review network incidents, diagnostic outputs, and operational datasets to validate root cause analysis and ensure remediation recommendations are accurate and actionable
- Drive the quality of AI-assisted troubleshooting workflows by evaluating technical recommendations, identifying gaps, and improving diagnostic effectiveness across enterprise networking environments
- Collaborate with data scientists, AI researchers, engineers, and project managers to incorporate networking expertise into model training, evaluation, and continuous improvement
- Curate realistic networking scenarios and expert-verified training examples covering routing, switching, wireless LAN, VPN, security, and observability platforms
- Author annotated datasets with detailed troubleshooting guidance, remediation procedures, risk analysis, and operational impact assessments
- Validate the technical accuracy, completeness, and practical applicability of AI-generated resolutions for complex networking incidents
- Use RESTful APIs, Python, and GenAI or agentic coding tools to collect, analyze, transform, and document diagnostic data for model development and evaluation
- Provide structured feedback on annotation standards, validation methodologies, and evaluation frameworks to improve dataset quality and model performance
REQUIREMENTS
- 5+ years of hands-on experience in enterprise networking with strong expertise in Cisco routing, switching, and wireless technologies
- Advanced knowledge of networking protocols and solutions including OSPF, BGP, VXLAN, 802.1X, Cisco ISE, and enterprise LAN/WLAN environments
- Expert-level proficiency with Cisco CLI, including troubleshooting, diagnostic, show, and debug commands
- Practical experience with Splunk, including SPL, data onboarding, add-on development, or comparable observability and log analysis platforms
- Experience working with RESTful APIs, network automation, and scripting using Python
- Familiarity with Cisco Catalyst Center, Meraki, ThousandEyes, Nexus Dashboard, ACI, or similar SaaS-managed networking platforms is an advantage
- Strong technical documentation skills with experience creating recommendations, Methods of Procedure, and impact assessments
- Proven root cause analysis capabilities in complex production environments, including escalation or on-call support experience
- Strong communication, collaboration, and analytical problem-solving skills with Upper-Intermediate English proficiency
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
