About the role
In this role, you will deliver ServiceNow implementations and managed services for a UK banking customer, improving platform stability and supporting security and risk processes. You will own technical tasks and contribute to roadmap planning alongside experienced engineers, two architects, and a Business Analyst, with support for further ServiceNow certifications.
Responsibilities
- Investigate incidents, identify root causes, and resolve application, workflow, and integration issues to maintain platform stability
- Deliver service requests, configuration changes, and enhancements that improve customer processes and platform functionality
- Work with architects, engineers, and business stakeholders to clarify requirements and contribute to roadmap planning and solution delivery
- Develop and maintain JavaScript scripts, Business Rules, Client Scripts, access controls, flows, integrations, and automations
- Implement and enhance Security Incident Response (SIR), Vulnerability Response (VR), Third-Party Risk Management (TPRM), and Business Continuity Management (BCM) solutions
- Support upgrades and releases through testing, update set management, deployments, and post-release validation
- Maintain technical documentation and use support findings to identify recurring issues and opportunities for continuous improvement
Requirements
- At least 2 years of ServiceNow development, configuration, or support experience, with an understanding of platform architecture and capabilities
- Practical experience with JavaScript, Glide API, Business Rules, Client Scripts, ACLs, and Flow Designer
- Experience troubleshooting applications, workflows, and integrations, with knowledge of REST APIs, update sets, deployments, and release management
- Understanding of ITIL processes and managed services delivery; previous AMS/Managed Services experience would be an advantage
- ServiceNow Certified System Administrator (CSA) certification is required; CAD or CIS certifications would be an advantage
- Hands-on experience with SIR, VR, TPRM, or BCM, IntegrationHub, MID Server, or security tool integrations would be beneficial
- Familiarity with ATF, automated testing, Agile, Jira, or Azure DevOps would be an advantage
- Clear communication, analytical, and problem-solving skills, with B2 English for customer discussions and stakeholder collaboration
- Availability to work fixed hours of 10:00–18:00 CET/CEST is required
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
