About the role
In this role, you will own the pre-sales solution for each ServiceNow pursuit, from discovery consultation through the signed SOW. Work with the practice leader to grow ServiceNow revenue with enterprise customers across the US, UK, EU, and wider EMEA, develop AI-led solutions for the Autonomous Enterprise, and mature our pre-sales playbook.
Responsibilities
- Lead discovery workshops with business and IT stakeholders to define business drivers, pain points, measurable value, and success criteria
- Own the pre-sales solution on each pursuit, designing phased roadmaps tied to outcomes, ROI, and business impact
- Partner with sellers, ServiceNow (the co.), and our delivery architects to qualify deals and scope solutions that can be implemented and deliver value
- Build and deliver the technical pitch as the SME, in conjunction with the Practice Leader, with tailored demos and POCs across the Technology, Customer & Industry, Core Business, Creator & Platform, and AI workflows
- Lead with AI & Automation solutions, positioning Now Assist/Otto and Control Tower as a route to the Autonomous Enterprise
- Develop proposals and occasional RFP responses with the practice leader. Write the SOW solution overview, scope, and deliverables sections, and partner with Delivery on estimates
- Mature our reusable assets and turn ServiceNow releases, licensing changes, and new capabilities into offers and sales plays
- Hand off solutions sold to delivery through a joint handoff, with clear scope, assumptions, risks, and success measures
Requirements
- 3+ years of hands-on ServiceNow pre-sales consulting, owning solution designs and SOW sections for competitive deals you helped win
- 5+ years of hands-on ServiceNow experience in implementation, architecture, or solution consulting
- Deep, demo-ready expertise: ServiceNow Platform, ITSM & ITOM, plus at least one of SecOps/USEM or IRM. Working knowledge: SPM, CSM, HRSD, EAM, S2P, and the other of SecOps/USEM or IRM
- Minimally one Certified Implementation Specialist (CIS) credential.
- Proven ability to turn business problems into value-based solutions and present their value to senior business and IT leaders
- Fluent English and clear, proactive communication with a US-based leader, from executive workshops to proposals and async updates
- Regular afternoon overlap with US Eastern time and up to 25% travel to client sites in the US, UK, EU, and wider EMEA
- Preferred, but not mandatory: ServiceNow Certified Technical Architect (CTA) credential
SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.
