EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a dynamic and motivated Assistant Manager to join our team and play a pivotal role in ensuring operational excellence and fostering a collaborative, customer-focused work environment.
This position is ideal for individuals with leadership capabilities, problem-solving skills, and a passion for driving team success.
Responsibilities
- Coordinate and schedule meetings and ensure efficient communication across teams
- Build and maintain strong relationships with customers to enhance satisfaction and loyalty
- Address workplace challenges and resolve employee concerns to maintain harmony and productivity
- Respond to customer inquiries promptly and ensure resolution of complaints or issues
- Develop strategies to improve workflow efficiency and meet organizational goals effectively
- Act as the liaison between upper management, staff, and customers for seamless operations
- Monitor expenses and assess spending patterns to align with budgetary constraints
- Step in for the General Manager during absences, conducting meetings and making critical decisions
- Foster a respectful, inclusive, and supportive team environment to promote collaboration and morale
Requirements
- 3+ years of experience in leadership or managerial roles
- Background in customer service, team coordination, and business operations
- Proficiency in Microsoft Office Suite, CRM platforms, and scheduling software
- Familiarity with budgeting, financial monitoring systems, and decision-making tools
- Strong communication, interpersonal, and team-building skills
Nice to have
- Expertise in conflict resolution and workplace negotiation techniques
- Understanding of workplace diversity initiatives and inclusive leadership strategies
- Knowledge of industry-specific best practices for employee engagement and retention
We offer
- We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge:
- Full access to cutting-edge tools and technologies
- Competitive compensation depending on experience and skills
- All-around Social package: professional & soft skills training, medical & family care programs, sports
- Relocation opportunities
- Free English classes
- Unlimited access to LinkedIn learning solutions
- Continuous experience exchange with experts and professionals worldwide
- Friendly team and comfortable working environment
- Engineering, corporate, and social events within and outside the Company
- Flexible working schedule
- Opportunities for self-realization
