Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.
As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.
Role description
In this position you will complete IT hardware and software requests globally, speaking to employees and coordinating delivery to more than 100 countries in order to provide a seamless employee experience and to empower the workforce.
This role will act as both an individual contributor and as part of a global team responsible for hardware and software management.
This role will work closely with internal and external stakeholders to stay ahead of changes, solve logistical challenges, manage supplier issues, and monitor inventories.
This role provides a hybrid way of working with an on-site presence of 2 days/week.
Key Job Responsibilities and Duties
- Purchase Tech equipment through our suppliers around the world. Negotiate pricing, payment terms, and delivery time.
- Raise purchase orders and process goods receipts for equipment that has been delivered
- Respond to internal customers on ticket requests, showing excellent customer service
- Participate in the re-supply of bulk stock in key locations and monitor stock levels
- Ensure that hardware is purchased in a timely manner in accordance to SLAs
- Work with suppliers to ensure accurate delivery of orders to office and home based users
- Find workarounds to problems such as hardware shortages, delivery issues and software lacking ownership
- Follow the purchase ordering processes:
- Understand the request
- Obtain vendor quotes
- Acknowledge input from vendor
- Placing orders
- Arrange and track deliveries globally
- Resolve shipping or delivery challenges
- Follow up with user to acknowledge goods received
- Keep Support up to date
- Timely updates of hardware request tickets
- Look for ways to improve processes, create automation through tooling, source new suppliers and onboard them and improve the experience for our colleagues.
Role Qualifications and Requirements
- Bachelor's degree and 1-3 years of relevant experience
- A broad understanding of IT hardware, software, operating systems and basic computer security
- Knowledge of working with ServiceNow is an advantage
- Previous knowledge in iValua is an advantage
- Strong knowledge in MS Office, specifically in Excel and PP
- Strong communication and interpersonal skills
- Strong work ethic; self-directed and resourceful
- Passion for teamwork, continuing education, problem-solving and exceptional customer service
- Proficiency in both speaking and writing English
Benefits & Perks
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
- Working in a fast-paced and performance driven culture
- Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
- Competitive compensation and benefits package
- Vast amounts of data to validate your ideas and the opportunity to experiment with real users
Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
