Job Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client.
Qualifications
- Languages: English and Spanish – minimum B2 level;
- Minimum 1 year of experience in financial area (O2C roles preferably);
- Highschool diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Be familiar with standard analysis tools/techniques;
- Understand KPI measures and their impact on profitability.
Job Responsibilities
- Handles complex cash application transactions, deductions and customer account clearing activities Monitors the overall process performance and accounts quality;
- Acts as a key contact point for Capgemini client to resolve queries or issues;
- Collate incoming payments daily by whichever method and track status;
- Ensures discounts and disputed items are dealt with in a timely manner in accordance with process;
- Tracks cash collection targets and advises on potential and significant deviation in order to escalate it properly;
- Escalates any issue with the bank statement which may affect to the collection process: missing files, interface error messages, etc.
