Job Description
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
Job Responsibilities
- Responsible for chasing outstanding invoices from customers of our clients;
- Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively;
- Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt;
- Manages an AR portfolio. Responsible for achieving cash collection and ageing targets;
- Negotiates, implements and documents payment solutions with customers;
- Builds and maintains strong relationships with external customers;
- Escalates disputes and protracted nonpayment situations in accordance with engagement policies;
- Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions;
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
Qualifications
- Languages: English - B2 level, French - C1 level;
- Minimum 6 months of experience in financial area (O2C roles preferably);
- Highschool diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude.
