OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
What the Role Offers
- A strategic, high-impact role where you’ll manage a portfolio of mid-market to large enterprise cloud customers.
- Full ownership of the renewal lifecycle—from planning to closing—while driving adoption, engagement, and executive alignment.
- The opportunity to deliver outcome-focused engagements such as Success Workshops, Governance Forums, and Business Reviews.
- Cross-functional collaboration with product, sales, delivery, and leadership teams across the globe.
- A platform to showcase your customer success, consulting, and strategic planning expertise, while playing a critical role in OpenText’s cloud evolution.
What You Need to Succeed
- Experience:
- 3+ years in customer-facing roles such as customer success, account management, consulting, or enterprise sales.
- Proven experience managing strategic customer programs and large-scale transformation initiatives.
- Familiarity with CRM platforms (e.g., Salesforce), customer success tools, and forecast methodologies is not mandatory, but preferred
- Fluency in French is not mandatory, but a strong asset.
- Skills:
- Strong project and strategic program management capabilities with a results-driven mindset.
- Excellent communication and relationship-building skills across all organizational levels—including C-suite.
- Mindset:
- A proactive, data-driven, and customer-obsessed approach.
- Ability to influence outcomes and build trusted long-term relationships.
- Willingness to travel up to 30% for strategic onsite engagements (2-3 business trips per year).
One Last Thing
This is more than a renewal role—it's a chance to drive real business transformation for global organizations. If you’re passionate about customer success, thrive on delivering value, and want to lead high-impact cloud initiatives, we want to hear from you.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
