Our recruitment agency is currently seeking a driven and detail-oriented Operations Logistics Specialist on behalf of our esteemed business partner, a global leader in transportation and logistics. The company excels at designing complex multimodal transport chains and managing freight operations across Germany and throughout Europe.
You’ll manage road and rail operations across Germany and Europe, transforming customer requests into efficient freight plans. From order processing and cost calculations to invoicing and TMS performance tracking, you’ll ensure every shipment runs like clockwork.
Ready to lead smart logistics from start to finish? Apply now, and let’s chat!
Key Responsibilities
- Process customer inquiries and prepare tailored quotations based on road/rail requirements.
- Receive and clarify orders (validate data, special layouts, value-added needs) and plan shipment execution in TMS.
- Coordinate with carriers, warehouses, customs, and internal teams to ensure on-time loading, transit visibility, and unloading records.
- Track shipment status and customer credit; compare expected versus actual costs to identify variances and drive efficiency.
- Independently handle value-added services (VAS) and key-account transports; address and resolve customer complaints or irregularities.
- Issue external and internal invoices, process outstanding receivables, and support monthly section closing.
- Establish competitive non-tariff pricing; optimize departmental costs through process improvements and resource planning.
- Ensure the completeness and accuracy of all transport documentation; enforce company procedures and propose corrective measures as needed.
- Generate performance reports and forecasts for the Branch Manager and regional/corporate headquarters.
- Participate in special projects, cross-functional teams, and continuous professional development initiatives.
Knowledge & Experience
- Minimum 4 years’ experience in freight forwarding, with a focus on road and/or rail transport.
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
- Solid market knowledge of domestic and international transport lanes, regulatory frameworks, and customs procedures.
- Advanced proficiency with PC applications and Transport Management Systems (TMS).
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong analytical abilities for cost calculations, pricing strategies, and performance monitoring.
- Professional training or certification in logistics or full-load solutions is an advantage.
- Proven independence in task execution, decisive problem-solving under pressure, and small-team leadership capability.
- Positive, customer-oriented mindset with high empathy and strong interpersonal skills.
- Self-reflection, resilience under pressure, and a proactive attitude toward continuous improvement.
- Team player who collaborates effectively across functions and escalates issues when necessary.
- Valid driver’s license and willingness to travel occasionally for work
