… Do you speak English at advanced level?
… Are you a kind, helpful and patient person by nature?
… Are you looking for THE place to start your career, make friends & have fun?
Grow In The Company Of Friends!
Your skills & personality:
- Punctuality, willingness to work in shifts;
- Excellent communication skills and patience;
- Fun to be around with;
- Creative & flexible mind;
- Proactive and a great team player;
- Friendly and intelligent – seriously, we have a test for that :-)
Within the first 6 months you’ll...
- Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
- Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs
- Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting
- Provide product information and usability assistance based on Request Fulfillment.
Before 12 months you’ll…
- Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
- Tap into the knowledge you’ve been building in order to provide live help to customers by chat.
After 12 months you’ll…
- Put on your hat of specialist customer care representative in order to train and motivate your pears;
- Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions
- Put down your headphones and interact with customers more by email and less by phone;
- Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.
In return, we offer:
- International company with international mindset
- Unique team spirit and informal work environment
- Training opportunities and career growth program
- Work with talented and collaborative coworkers who will support you and help you grow
- Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.