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Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a  Digital CX Analyst in our  Performance Material & Technologies (PMT)  department in Bucharest.

Join a company that is transforming from a traditional industrial company to a contemporary digital industrial business, harnessing the power of cloud, big data, analytics, Internet of Things, and design thinking. You will lead change that brings value to our customers, partners, and shareholders through the creation of innovative software and data-driven products and services. You will work with customers to identify their high value business questions and work through their data to search for answers. You will be responsible for working within Honeywell to identify opportunities for new growth and efficiency based on data analysis.

Digital CX Analyst Responsibilities

  • Be the first point of contact for supporting customers with online issues by monitoring and triaging issues from e-mail and contact forms.
  • Take ownership of issues and co-ordinate resolution across multiple teams.
  • Identify non-support issues and ensure the case gets passed onto relevant team/process.
  • Setup and change customer profiles to ensure correct access to tools is provided.
  • Help drive customer adoption of touchless order entry.
  • Must Have

  • Great communication skills and ability to build virtual repour with customers and internal stakeholders alike.
  • A minimum of 2 years’ experience in Customer Support
  • We Value

  • SAP Knowledge
  • Six Sigma Certification a plus
  • Experience in supporting websites/digital tools
  • Knowledge of managing user accounts and profiles.
  • Able to work in a matrix organization
  • Ability to develop and implement effective communication plans for internal/external customers
  • Proficient in English
  • We Offer

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and ongoing personal development
  • Career growth opportunities
  • Experienced leaders to support your professional development
  • International work environment
  • Medical plan provided by Omniasig
  • Meal allowance
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.