Responsibilities: - Answer incoming customer communications, which will involve assessing caller’s needs, entitling the call through analyzing the situation, and offering accurate solutions. - Respond positively to customer’s questions in a timely manner. - Research complex customer questions thoroughly to provide accurate information and solutions. - Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively. - Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty - Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective - Engage with other areas of the business as needed to meet customer needs. - Act on behalf of the customer’s best interest within external and internal teams and operations to ensure the smoothest experience possible for the customer. - Maintain a positive attitude and support Commitment to Excellence. - Maintain On-time attendance and schedule adherence. - Maintain meets or exceeds scorecard rating (engagement, productivity, and quality goals). - Provide on the job training for new employees. *Only eligible candidates will be contacted. Thank you for your understanding!