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Local Number Portability (LNP) enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer.

Responsibilities:

  • Deliver concurrent various sized projects to successful completion through coordination, monitoring and porting projects.
  • Work closely with 8x8's underlying local exchange carriers (LEC) to facilitate phone number transfers
  • Enable ported telephone numbers and test for success and accuracy
  • Serve as Subject Matter Expert (SME) on LNP process, rules and regulations and to resolve provisioning and porting issues
  • Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
  • Provide guidance and feedback to agents and customers regarding project schedules to identify when each task will be performed and to identify risks
  • Communicate with customer/partner and carrier to anticipates deadlines, monitors and summarizes progress
  • Use databases, spreadsheets, Salesforce and other tools to track projects

Qualifications:

  • Minimum 1-2 years experience in a Customer Support/Customer Service role
  • Proficient in establishing and maintaining effective working relationships to ensure business objectives and priorities are successfully supported, communicated and executed within the organization
  • Self-starter able to work without close supervision and to think independently
  • Ability to adhere to processes and procedures
  • Very good communication skills understanding and documenting technical details
  • Prioritisation skills and capability to make high impact decisions while multitasking
  • Team-player
  • Excellent written and spoken English language skills

Working at 8x8:

  • Industry-leading, award-winning technology and recognised on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology

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