Job Description
Qualifications:
•English and Italian - B2 level;
•Highschool diploma is mandatory;
•Microsoft Excel skills;
•Customer service skills;
•Strong interpersonal and negotiation skills;
•Team player attitude;
•Minimum 6 months of experience in financial area (O2C roles preferably).
Job Description - Grade Specific
Job Responsibilities:
•Responsible for chasing outstanding invoices from customers of our clients;
•Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively;
•Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt;
•Manages an AR portfolio. Responsible for achieving cash collection and ageing targets;
•Negotiates, implements and documents payment solutions with customers;
•Builds and maintains strong relationships with external customers;
•Escalates disputes and protracted nonpayment situations in accordance with engagement policies;
•Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions;
•Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
